Shipping FAQs
Our estimated shipping times:
| DESTINATION | SHIPPING TIME | SHIPPING METHOD |
|---|---|---|
| United States & Canada | 3 - 10 working days | USPS, FedEx, UPS, Canada Post |
| United Kingdom | 3 - 10 working days | Royal Mail |
| Australia & NZ | 4 - 12 working days | DHL, UBI Smart Parcel |
| EU | 4 - 12 working days | DHL Express |
| Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain | 5 - 12 working days | DHL Express |
| Rest of the World | 5 - 14 working days | DHL Express, Other |
Please note:
- We aim to process all orders within 24 hours and ship them out within 3 business days. Please note that this timeframe does not include weekends or holidays.
- For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
- Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
- Delivery times provided are estimates and begin from the date of shipping, rather than the date of order placement. In rare cases, deliveries may take longer than anticipated due to courier processing, customs clearance, delivery location, incomplete addresses, or other unforeseeable circumstances. We cannot be held liable for any delays resulting from factors beyond our control.
- If your order fails to arrive or if it arrives damaged or lost, we will either reship your order or issue a full refund.
