Refund Policy

FREE RETURNS

If you’re not 100% satisfied, your order can be returned for a full refund.

Free returns are currently available in the following countries: USA, UK, Canada, Australia, New Zealand, Germany, France, Spain, Sweden, Norway, Denmark, Italy, Ireland, Netherlands, Belgium, Switzerland, Portugal, Brazil, Argentina, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Mexico, Israel, South Korea, Poland, and Czech Republic.

If you live in a country not listed above, you will be responsible for paying the shipping costs when returning your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. All labels and tags must still be attached. 

Items must be returned within 30 days from receiving your order. As long as your order has been shipped back to us within 30 days and we can see the tracking, then you still qualify for a refund.

Refunds will be charged back to the original form of payment used for purchase.


WHAT ITEMS ARE RETURNABLE?

  • Only items purchased on www.syrokan.com
  • In unused and resellable condition with all tags intact
  • Gift cards are non-refundable

  • WHAT ARE THE REFUND OPTIONS?

    The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit

  • HOW DO I MAKE A RETURN OR EXCHANGE?

    You can return or exchange your purchase in a few simple steps:

    1. Visit our RETURNS CENTER

    2. Enter your order number and email address to start

    3. Follow the instructions and select the items you want to return

    Once your request is approved, you will get a confirmation email with shipping guidelines


    HOW TO RETURN AN ORDER WITH OUR FREE SERVICE?

    After your return request is accepted, we will email you a free return shipping label. You must print it and arrange it for return with the carrier indicated on the label.

    Free drop-off return service available in US, Canada, Australia, UK, France, Netherlands, Germany, Italy, Spain, Belgium, Portugal, Brazil and Israel:

    Step 1. Download and Print the Free Return label

    Step 2. Pack your returned package securely and stick the printed Free Return label at the outer packaging

    Step 3. Go to a postoffice/express station to scan your Free Return label and send your parcel.

    If you cannot find a postoffice or express station near you, please check the offical websites below:


    Free door-to-door pickup return service available in Switzerland, Czech Republic, Mexico and South Korea:

    Step 1. Check and save the return bar code. Write down the bar code and attach it to the package.

    Step 2. Pack your returned package securely.

    Step 3. Wait for a SMS to inform you of the method and time for the courier to pick up your package.

    Step 4. Give your package to the courier.

    Note: currently customers from MX need to print out the return label and stick it to the package. In other countries, courier will print out the label for the customer.

    If you don't receive any message, you can also make a reservation on the website or by phone: