Frequently Asked Questions

If you have more questions please visit our CONTACT page and send us a message.

CAN I RETURN OR EXCHANGE MY ORDER?

If you’re not 100% satisfied, your order can be returned for a full refund.

Free returns are currently available in: USA, UK, Canada, Australia, New Zealand, Germany, France, Spain, Sweden, Norway, Denmark, Italy, Ireland, Netherlands, Belgium, Switzerland, Portugal, Brazil, Argentina, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Mexico, Israel, South Korea, Poland, and Czech Republic.

If you live in a country not listed above, you will be responsible for paying the shipping costs when returning your order.

HOW DO I MAKE A RETURN OR EXCHANGE A PRODUCT?

You can return or exchange your order in a few simple steps:

1. Visit our RETURNS CENTER

2. Enter your order number and email address to start

3. Follow the instructions and select the items you want to return

4. Once your request is approved, you will get a free shipping label with further instructions

DO YOU SHIP INTERNATIONALLY?

Yes we do ship almost EVERYWHERE and shipping on all orders over $50 is FREE!

If we don't ship to your country you won't be able to complete the purchase.

WHEN WILL MY ORDER SHIP?

All orders are processed within 24 hours and shipped out within 3 business days. Please note that this does not include holidays and weekends. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our estimated shipping times:

DESTINATION SHIPPING TIME SHIPPING METHOD
United States & Canada 3 - 10 working days USPS, FedEx, UPS, Canada Post
United Kingdom 3 - 10 working days Royal Mail
Australia & NZ 4 - 12 working days DHL, UBI Smart Parcel
EU 4 - 12 working days DHL Express
Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain 5 - 12 working days DHL Express
Rest of the World 5 - 14 working days DHL Express, Other

Please note:

    • We aim to process all orders within 24 hours and ship them out within 3 business days. Please note that this timeframe does not include weekends or holidays.

    • For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

    • Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

    • Delivery times provided are estimates and begin from the date of shipping, rather than the date of order placement. In rare cases, deliveries may take longer than anticipated due to courier processing, customs clearance, delivery location, incomplete addresses, or other unforeseeable circumstances. We cannot be held liable for any delays resulting from factors beyond our control.

    • If your order fails to arrive or if it arrives damaged or lost, we will either reship your order or issue a full refund.

HOW DO I CANCEL MY ORDER?

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us for immediate assistance. If we are unable to cancel your order, we can always walk you through our returns process.

CAN I MAKE A CHANGE TO MY ORDER BEFORE IT SHIPS?

Once your order has been completed, the order goes almost immediately to processing. To get your order to you as fast as possible, no changes can be made at this stage. If you forgot to add an item to your order, please place a new order on the website.

DO YOU SHIP TO PO BOXES?

Not at this time. If your order somehow passes our system with a PO Box address, this will cause delays.

HOW DO I TRACK MY ORDER?

After we process your order, we'll send you a confirmation email including your unique tracking number and a direct link. With this link, you'll be able to track your package's progress and location as it makes its way to you. Additionally, you can check the status of your shipment in your account on our website.

MY ORDER IS SHOWING AS DELIVERED, BUT I DIDN’T RECEIVE IT

In rare instances, your tracking number may indicate that your package has been "Delivered" when it is still "In transit." If this happens, we suggest taking the following steps before contacting us:

First, keep an eye out for an "Attempted Delivery" notification or a courier card left at your address. Second, visit your local post office or pickup location and bring your ID and tracking number with you to inquire about your package.

If you have completed both of these steps and still have not been able to locate your parcel, please don't hesitate to reach out to us for further assistance.