Frequently Asked Questions
If you have more questions please visit our CONTACT page and send us a message.
DO YOU SHIP INTERNATIONALLY?
WHEN WILL MY ORDER SHIP?
Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
OUR ESTIMATED SHIPPING TIMES:
|DESTINATION||SHIPPING TIME||SHIPPING METHOD|
|United States||5 - 14 working days||Newgistics, USPS|
|Canada||5 - 14 working days||Canada Post|
|Australia & NZ||5 - 14 working days||UBI Smart Parcel|
|United Kingdom||7 - 15 working days||Royal Mail|
|EU||7 - 15 working days||DHL eCommerce|
|Rest of the World||7 - 20 working days||Other|
Note: Some of our couriers may experience transit delays due to the current Coronavirus (COVID-19) pandemic and delivery times in some cases may be slightly longer than the times below. Please refer to your tracking for details.
HOW DO I CANCEL MY ORDER?
CAN I MAKE A CHANGE TO MY ORDER BEFORE IT SHIPS?
DO YOU SHIP TO PO BOXES?
HOW DO I TRACK MY ORDER?
MY ORDER IS SHOWING AS DELIVERED, BUT I DIDN’T RECEIVE IT
In this situation we would recommend taking two steps before reaching out to us:
If all of the above has been carried out and you have still not been able to retrieve your parcel, please send us an email to firstname.lastname@example.org
HOW DO I RETURN AN ITEM?
If you’re not 100% satisfied, an order can be returned for a full refund within 30 days from receiving your order.
- Items must be returned within 30 days of receipt of purchase. As long as your order has been shipped back to us within 30 days and we can see tracking, then you still qualify for a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it. All labels and tags must still be attached.
- Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
- Refunds will be charged back to the original form of payment used for purchase.
To learn more please read our RETURN AND EXCHANGE POLICY FAQ