Frequently Asked Questions

If you have more questions please visit our CONTACT page and send us a message.

CAN I RETURN OR EXCHANGE MY ORDER?

If you’re not 100% satisfied, your order can be returned for a full refund.

Free returns are currently available in: USA, Canada, Australia, United Kingdom, Isreal, Germany, France, Spain, Italy, Netherlands, Belgium, Switzerland, Portugal, Brazil, Mexico, South Korea, Czech Republic.

If you live in a country not listed above, you will be responsible for paying the shipping costs when returning your order.

HOW DO I MAKE A RETURN OR EXCHANGE A PRODUCT?

You can return or exchange your order in a few simple steps:

1. Visit our RETURNS CENTER

2. Enter your order number and email address to start

3. Follow the instructions and select the items you want to return

4. Once your request is approved, you will get a free shipping label with further instructions

DO YOU SHIP INTERNATIONALLY?

Yes we do ship almost EVERYWHERE and shipping on all orders over $50 is FREE!

If we don't ship to your country you won't be able to complete the purchase.

WHEN WILL MY ORDER SHIP?

All orders are processed within 24 hours and shipped out within 3 business days. Please note that this does not include holidays and weekends. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

OUR ESTIMATED SHIPPING TIMES:
DESTINATION SHIPPING TIME SHIPPING METHOD
United States 5 - 14 working days Newgistics, USPS
Canada 5 - 14 working days Canada Post
Australia & NZ 5 - 14 working days UBI Smart Parcel
United Kingdom 7 - 15 working days Royal Mail
EU 7 - 15 working days DHL eCommerce
Rest of the World 7 - 20 working days Other

Note: Some of our couriers may experience transit delays due to the current Coronavirus (COVID-19) pandemic and delivery times in some cases may be slightly longer than the times below. Please refer to your tracking for details.

HOW DO I CANCEL MY ORDER?

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us for immediate assistance. If we are unable to cancel your order, we can always walk you through our returns process.

CAN I MAKE A CHANGE TO MY ORDER BEFORE IT SHIPS?

Once your order has been completed, the order goes almost immediately to processing. To get your order to you as fast as possible, no changes can be made at this stage. If you forgot to add an item to your order, please place a new order on the website.

DO YOU SHIP TO PO BOXES?

Not at this time. If your order somehow passes our system with a PO Box address, this will cause delays.

HOW DO I TRACK MY ORDER?

Once your order has been processed, you will receive a confirmation email that contains your unique tracking number and a direct link that will enable you to track the progress and location of your package as it makes its way to you. The status of the shipment will also appear in your account on our website.

MY ORDER IS SHOWING AS DELIVERED, BUT I DIDN’T RECEIVE IT

In rare cases your tracking number may show your package as ‘Delivered’ when it is still ‘In transit’.

In this situation we would recommend taking two steps before reaching out to us:
  • Looking out for an “Attempted Delivery’ notification or card left by the courier at your address.
  • Checking at your local post office/pick up point by taking your ID and tracking number with you.

  • If all of the above has been carried out and you have still not been able to retrieve your parcel, please send us an email to hello@syrokan.com
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