Frequently Asked Questions
If you have more questions please visit our CONTACT page and send us a message.
CAN I RETURN OR EXCHANGE MY ORDER?
If you’re not 100% satisfied, your order can be returned for a full refund.
Free returns are currently available in: USA, Canada, Australia, United Kingdom, Isreal, Germany, France, Spain, Italy, Netherlands, Belgium, Switzerland, Portugal, Brazil, Mexico, South Korea, Czech Republic.
If you live in a country not listed above, you will be responsible for paying the shipping costs when returning your order.
HOW DO I MAKE A RETURN OR EXCHANGE A PRODUCT?
You can return or exchange your order in a few simple steps:
1. Visit our RETURNS CENTER
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you will get a free shipping label with further instructions
DO YOU SHIP INTERNATIONALLY?
Yes we do ship almost EVERYWHERE and shipping on all orders over $50 is FREE!
If we don't ship to your country you won't be able to complete the purchase.
WHEN WILL MY ORDER SHIP?
Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
OUR ESTIMATED SHIPPING TIMES:
|DESTINATION||SHIPPING TIME||SHIPPING METHOD|
|United States||5 - 14 working days||Newgistics, USPS|
|Canada||5 - 14 working days||Canada Post|
|Australia & NZ||5 - 14 working days||UBI Smart Parcel|
|United Kingdom||7 - 15 working days||Royal Mail|
|EU||7 - 15 working days||DHL eCommerce|
|Rest of the World||7 - 20 working days||Other|
Note: Some of our couriers may experience transit delays due to the current Coronavirus (COVID-19) pandemic and delivery times in some cases may be slightly longer than the times below. Please refer to your tracking for details.
HOW DO I CANCEL MY ORDER?
CAN I MAKE A CHANGE TO MY ORDER BEFORE IT SHIPS?
DO YOU SHIP TO PO BOXES?
HOW DO I TRACK MY ORDER?
MY ORDER IS SHOWING AS DELIVERED, BUT I DIDN’T RECEIVE IT
In this situation we would recommend taking two steps before reaching out to us:
If all of the above has been carried out and you have still not been able to retrieve your parcel, please send us an email to email@example.com