Shipping Policy
Some of our couriers may experience transit delays due to the current Coronavirus (COVID-19) pandemic and delivery times in some cases may be slightly longer than the times below. Please refer to your tracking for details.
Please note:
OUR ESTIMATED SHIPPING TIMES:
| DESTINATION | SHIPPING TIME | SHIPPING METHOD |
|---|---|---|
| United States | 5 - 14 working days | Newgistics, USPS |
| Canada | 5 - 14 working days | Canada Post |
| Australia & NZ | 5 - 14 working days | UBI Smart Parcel |
| United Kingdom | 7 - 15 working days | Royal Mail |
| EU | 7 - 15 working days | DHL eCommerce |
| Rest of the World | 7 - 20 working days | Other |
Please note:
- All orders are processed within 24 hours and shipped out within 3 business days. Please note that this does not include holidays and weekends.
- Delivery times are estimates and commence from the date of shipping, rather than the date of order.
- In rare cases deliveries can take longer than expected. This is subject to courier processing, customs clearance, delivery location, incomplete address or other causes. We shall not be held responsible for any delays due to causes out of our control.
- If your package gets lost or damaged or fails to arrive within 10 weeks upon ordering, we will reship your order or issue a full refund.
- We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country (very rarely this happens).
